Before depositing at any online casino, take five minutes to read this checklist — it covers the steps most players skip.
What You Need First
- A stable internet connection and a modern browser or mobile device.
- Valid identification documents for verification (e.g., passport, driver’s license).
- A payment method that supports your local currency, such as Visa, Mastercard, or e-wallets like Skrill.
- An email address that you can access for confirmation links.
- Understanding of the wagering requirements and terms attached to bonuses.
Account Setup
- Visit Smash and click «Sign Up».
- Complete the registration form with your personal details: full name, date of birth, email, and address.
- Choose a username and a strong password (at least 12 characters with symbols and numbers).
- Select your preferred currency and confirm you are over 18.
- Accept the terms and conditions. Submit the form.
- Verify your email by clicking the link sent to your inbox.
Important: Ensure that the details match your identification documents exactly to avoid issues during withdrawal verification.
How Wagering Works
Wagering requirements (playthrough) multiply the bonus amount before you can withdraw winnings. For example, if you claim a 100% match bonus up to €200 with a 40x wagering requirement, the formula is: (Deposit + Bonus) × Wagering = Total to wager.
Calculation example: Deposit €100, receive €100 bonus. (€100 + €100) × 40 = €8,000 must be wagered. If the game contribution is lower (e.g., slots 100%, table games 20%), you need to choose games that contribute fully. You can track progress in the account dashboard.
Deposits & Withdrawals
| Method | Min Deposit | Max Deposit | Withdrawal Time | Fees |
|---|---|---|---|---|
| Visa/Mastercard | €10 | €5,000 | 1–3 business days | None from casino |
| Skrill | €10 | €10,000 | Instant to 24 hours | None from casino |
| Neteller | €10 | €10,000 | Instant to 24 hours | None from casino |
| Bank Transfer | €25 | €20,000 | 3–7 business days | May incur bank fees |
Always check the cashier for the most up-to-date limits. Withdrawals are processed after account verification is complete.
Security
The casino uses 128-bit SSL encryption to protect all data transfers. Two-factor authentication (2FA) is recommended via Google Authenticator. The platform holds a license from the Government of Curacao. Note: Winnings from Curacao-licensed casinos may be subject to local income tax in your country.
Support Guide
Scenario 1: Forgot password – Click «Forgot Password» on the login page and follow the email instructions.
Scenario 2: Bonus not received – Verify you met the minimum deposit requirement and entered the bonus code if needed. Contact support if it still doesn’t show.
Scenario 3: Withdrawal pending longer than expected – Check your account verification status first. If verified, contact support with your transaction ID.
Scenario 4: Game not loading – Clear browser cache or try a different browser. For mobile, ensure the browser is up to date.
Scenario 5: Account locked after multiple login attempts – Contact support via live chat or email to unlock it.
Live chat is available 24/7. Email support responds within 24 hours.
Good to Know
If your withdrawal is delayed beyond the stated processing time, follow these steps:
- Check your account for any pending verification requests. Submit any missing documents.
- Contact support via live chat and ask for the status. Note the reference number.
- If no resolution within 48 hours, escalate to the casino’s complaints department or the licensing authority (Curacao eGaming).
Keep records of all communication.
FAQ
What is the minimum deposit?
The minimum deposit is typically €10, but it may vary for different payment methods.
How long does verification take?
Document verification usually takes up to 48 hours once submitted.
Can I change my currency after registration?
No, the currency is set at registration and cannot be changed later.
Are there any withdrawal limits?
Withdrawal limits vary by payment method and VIP level. Check the cashier for details.
How do I opt out of bonuses?
You can choose to not accept bonuses when depositing, or contact support to be excluded from future promotions.
Is my data safe?
Yes, the casino uses SSL encryption and follows strict data protection protocols.
What happens if I self-exclude?
Your account will be closed for the chosen period, and you will not receive marketing emails.
Can I play from any country?
Not all countries are accepted. Check the terms for restricted jurisdictions.
How do I set deposit limits?
Go to responsible gaming settings in your account to set daily, weekly, or monthly limits.
After following this checklist, you can start playing with confidence. Always gamble responsibly and stay within your budget.